PATHETIC SERVICE AND UNTRAINED HELP DESK ADVISERS

I PHONED THE *** OTA AT 08H30 TO QUERY MY AIRTIME THAT I BOUGHT ON THE 16 JUNE 2015 AND STILL NOT SENT TO ME, THE UNFRIENDLY GUY FROM THIS SERVICE ASKED ME FOR AN ACCOUNT NUMBER I TOLD HIM I CAN GIVE HIM MY ID NUMBER I DON'T CARRY MY ACCOUNT EVERY TIME I JUST NEED THE AIRTIME, HE COULDN'T HELP ME WITH MY ID AND GAVE A *** TO CALL AND GET AN ACCOUNT NUMBER. I PHONED AGAIN AT BETWEEN 08H40 AND 08H55, I SPOKE TO TUMELO IF I M NOT MISTAKEN HE SIMPLY PICKED WITH CELL NUMBER AND ID, I TOLD HIM WHAT HAPPENED WITH THE PREVIOUS CALL WHICH HE DIDN'T WANNA LISTEN TO THE COMPLAIN AND BECAME VERY IRRITATED AND DEFENCIVE AND WHILE I WAS STILL EXPLAINING HE WENT QUITE AND I DROPPED THE PHONE BECAUSE THERE WAS OBVIOUSLY NOBODY. I SUGGEST EDCON / EDGARS / OTA TRY AN ON GOING CUSTUMER SERVICE TRAINING FOR THEIR EMPLOYEES, THERE IS A CERTAIN STANDARD YOU ADHERE TO WHEN YOU SPEAK TO CUSTEMRES, YOU DO NOT SPEAK TO CLIENTS LIKE YOU SPEAKING TO NIGHT CLUB ATTENDEES. PERFORMANCE MANAGEMENT AND APPRAISALS IS OBVIOUSLY NOT DONE BY EDCON / OTA,CUSTOMER ADVISORS ARE RAW TO CLIENTS. THE ATTITUDE IS VERY I DONT CARE FROM THIS COMPANY UNLESS THESE ARE THEIR VALUES TOWARDS SOCIETY