CD
Clayton D
1 reviews | Active since Dec 2015
08 Dec 2015, 11:57
Pathetic service and spiteful staff.
I bought a \brand new"Samsung from Edgars. a week later the touch screen stopped working. They told me some ******** about it being water damage which it totally pathetic excuse for selling me a second hand product as a new one. I gave the phone back for repair. was told it would take 2 weeks"
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Replies (1)
Edgars's replyOfficial
10 Dec 2015, 10:55Hello FALLOUT,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly be advised we have liaised with the store and they have advised that you have been contacted and your cell phone is in store for collection. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly be advised we have liaised with the store and they have advised that you have been contacted and your cell phone is in store for collection. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply10 Dec 2015, 10:55
Official
Hello FALLOUT,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly be advised we have liaised with the store and they have advised that you have been contacted and your cell phone is in store for collection. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly be advised we have liaised with the store and they have advised that you have been contacted and your cell phone is in store for collection. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***