Pathetic service and lies

This is really disgusting, service is pathetic. Edgars has no concern for their clients whatsoeve. You can complain all you like all you get is....

Dear Shane

Thank you for sharing your experience with us. Please accept our sincere apologies for the delayed letter stating that you have made payment arrangements with us. We will follow up with our accounts team and feedback will be provided to you. Once again we apologise for the frustrations and inconvenience caused to you . Reference: ********** 4216/GO

Kind regards

Than the manager phones you, you busy, he sends you an email asking you to contact him, guess what, number he gives you, his direct line, never gets answered. You send him mails, no response, yet he sent me a mail to apologize, requesting me to contact him as he'd like for the letter to be sent to me. I mail, no response, I call, no answer. A simple letter, a simple letter, Edgars can't send a client to start working. After explaining numerous times what the case is, after posting on hello Peter twice. A simple document, stating an outstanding balance, stating I've made contact and what the attachment is on a letterhead... A simple letter, a nationwide wide , well know retail store EDGARS, can't even type out a simple letter for me to start working. Pathetic, I mean, I call in, I expect to speak to professionals, you mean to tell me, not 1 employee of Edgar can send me a simple letter.

I've been sending Mr Mudau email after email after email, practically begging him to contact me after receiving his mail asking me to contact him, how do I get hold of a person who never answers his phone, I sent him screenshots of the attempts I've made to contact him since 6 march 2019.

This is bad