Pathetic Service and Charges for Nothing

On Friday the 02-10-2015 I purchased a few items from Pavilion Edgars.<br> Once I reached home and looked for the t-shirt to my surprise it was not in the packet.<br> I was furious as I had to attend a party without a gift and had no time to get anything else. I went back on Sunday and enquired if I was actually charged for that item and they said yes I was. They then said they will have to go through camera footage to confirm if they had put the t-shirt in the packet. 15 minutes later I went to the teller Zama I think for feedback, who then went to see if they have watched the video. 30 minutes later we decide to go and come back later. After bout 20 minutes since we left we get a call to say that cashier did not put shirt in packet and we must go collect. NO SORRY FOR INCONVENIENCE AT ALL. When we go to cashier and get the t-shirt, we still don't get an apology. We then call for a Manager, Lizz a so called manageress came to attend. She was clueless and definitely needs to go back for training. Once she finally figured out what had happened she then apologized and offered R50 voucher as that's the limit a manager has access to offer. Teach your managers to start off by saying I apologize