MM
Millicent M
1 reviews | Active since Feb 2016
02 Feb 2016, 20:33
Pathetic Service and Bad attitude
Friday 29 January I bought skirt at Edgars Eastgate, I was on my way to Cape Town. Upon arrival I realized I bought wrong colour. On Monday went back to Edgars Eastgate to return the skirt since I didn't use it. I explained my issue ro consultant who refused to process my refund and called Manager (Lindiwe).She gave me such bad attitude and even walked away while I was still explaining even after showing her proof that I bought the skirt at their store. The worst was when she laughed and giggle with her colleagues turning me into clown at the store. I stood almost 10 minutes waiting for another manager to no avail.Until I called a lady who seemed like Supervisor/ Manager. She also didnt assist but argued further. Eventually I left the store leaving the skirt at their counter and my refund. I want my money their refusing to give me. The service in that outlet is disgusting
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Replies (2)0
Replies (2)
Edgars's replyOfficial
03 Feb 2016, 16:40Hello Milibay1974,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Edgars's reply03 Feb 2016, 16:40
Official
Hello Milibay1974,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Edgars's replyOfficial
03 Feb 2016, 16:40Hello Milibay1974,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Edgars's reply03 Feb 2016, 16:40
Official
Hello Milibay1974,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
As per our telephonic discussion, Please be advised that our terms and conditions do advise that a refund can only be granted if you have adhered to the below terms and conditions:
- Return the item within the 30 day period
- With the original proof of purchase and
- In its original condition
Since you have advised that you did not have your receipt (original proof of purchase) this is the reason for the store declining your refund request.
A Gift voucher was however offered and you declined and therefore no further assistance can be provided regarding the matter.
Please however be advised that the concerns you have raised regarding the manner in which your query was handled in store will be addressed with the stores management accordingly as rude and unfriendly staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***