Pathetic Service

Good day My name is Bongi. I'm so disappointed by the service I received from your staff and manager in Edgars Trade Route Mall. On the 4th March(Tuesday) I went to Edgars to pay my account then after I asked the lady who was assisting me (Yovonne) to purchase the 30 day Cell C Whatsapp Data which is 30rands, She then went on to ask one of her colleagues to assist her because she looked like she didn't know how to do it and after it was printed I noticed she had given me something I had not asked for instead she had given me a 20rand data which I had clearly not purchased and I told her about then instead of rectifying her mistake she than went again to her colleague and just added a 10rand data onto to that.

Later that evening when I got home i checked i noticed that its not what I usually buy , On the 5th March(Wednesday) I went back to to edgars thinking ill get help, When I got to Edgars i went straight to one of Yovonne colleague explain what happenend I know very well that you can't exchange or cancel any network voucher if you check on your system i always purchase my voucher after paying my account one of Yovonnes colleague took the voucher to the store manager as i was told Yovonne was on break after i explained to Yovonnes colleague she took the voucher to her manager he didnt bother coming to me and listening to what my query was he instantly sided with his staff and sent the staff to come and tell me that there was nothing they could do , I was so disappointed i decided to leave the voucher in store because because it was not what I had purchased and i had no use for it, What really got to me was how the Manager didnt even bother to hear me (as customer) out instead he instantly sided with his staff without even hearing what my query was about.

Regards