Pathetic service

The service is absolutely pathetic. I have made a closure payment in September 2020. Yet to date I am receiving phone calls from the call center to advise me to make payments. I have gone into the store every week until January 2021 and spent hours on the phone speaking to many different agents to no avail. Thereafter I was advised that I would be assisted over email by management and RCS to close the account. I was then notified that my account was brought to zero as a payment capturing error occurred and was give a paid up letter. This evening the 25 March 2021 I received a call querying as to when I am going to be making payment. I find this utterly pathetic service as it does not take 7 months to close an account that was paid off.