NN
N N
1 reviews | Active since Mar 2019
06 Jan 2020, 16:14
Pathetic service
Went to the Edgars store by Maponya mall with the intention to pay a R200 fee they have been harassing me about , when I got there i was told I have an outstanding amount of R1604.73 which I disputed as I have a direct debit that has been active for the past 3 months . They suggested I speak to one of the agents in customer service , of which turned our to be a total waste of my time, i kept explaining the same thing over and over to this agent. Who can I flippen send my statement to so you can see the debit order and I can just pay your account and close it up , you also need to train your agents
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N N's updateReviewer Update
07 Jan 2020, 17:01I'm not requesting for a statement, I set up a debit order with an agent from vvm (your debt collectors) the first debit order of R500 was taken in October then the second in November and the third one in December so in total I have made a payment of R1500 yet the customer service agent I spoke to said it's not appearing on your system. VVM works for you so you should get in contact with them in regards to these payments I have made, right now a loan by my bank has been declined because of the incompetence of your employees this has caused distress and is messing up my credit profile, I also have been harrased by calls for the past 2 months in regards to "outstanding payment"
NN
N N's update07 Jan 2020, 17:01
Reviewer Update
I'm not requesting for a statement, I set up a debit order with an agent from vvm (your debt collectors) the first debit order of R500 was taken in October then the second in November and the third one in December so in total I have made a payment of R1500 yet the customer service agent I spoke to said it's not appearing on your system. VVM works for you so you should get in contact with them in regards to these payments I have made, right now a loan by my bank has been declined because of the incompetence of your employees this has caused distress and is messing up my credit profile, I also have been harrased by calls for the past 2 months in regards to "outstanding payment"