1 reviews | Active since Dec 2019
Pathetic service
I am highly disappointed at the service I’ve received at Edgars and the incompetence I had to deal with and if that is not bad enough the pathetic website they have that apparently can only work on Google chrome so for us apple users that use Safari I’m sorry but Edgars cannot accommodate us! I tried to buy 3 pairs of Sketchers sneakers on Cyber Monday from 7pm until 12am and to no avail it took hours to get into the website and when I finally got in at 11:15 and tried to purchase the sneakers the website refused to link my account card to my profile at 12 I finally decided to give us as the prices reverted back to the old price when I called the customer center on Tuesday 3 December 2019 at 9:00am to inform them of my struggles I was told that I needed to be using Google Chrome and I used the incorrect browser, I told the lady it was unacceptable because I’ve been using Safari for years and have never encountered such a problem she promised to get back to me on Thursday 5 December 2019 she even gave me a reference number which was ***/go having to received any feedback on Thursday I then made another call to Edgars and spoke to another consultant that said she will look into my case and call me back she then called back to tell me my account card was not linked to my profile I explained to her that was the issue I was trying to link the card but it refused to link I explained that I even took a screenshot of the error she said to email her the screenshot and she would definitely get this sorted for me and since the 5 December 2019 I have not received any communication from Edgars even after trying to email them there has just been no response this is terribly disappointing as I’ve had my Edgars account for a while now.
