1 reviews | Active since Sept 2016

26 Sept 2016, 15:55

pathetic service

<p>I am not happy with the service I got from Edgars Southgate mall i bought a phone was assisted by Nondumiso Sibeko then he did not advised that he have not rica'd the simcard ,so when i got home saw the sms which advised simcard not rica'd,then on the 26/09/2016 i called ********** 000 reached Hilda who advised Nondumiso is not in then she assisted me said she will rica my simcard and will call me back in 5 minutes to check then i did not get a call back from her then called back myself to find out whats happening instead i was told she is on lunch I must call back,then i called back there were no answer this is pathetic.....#angryyyyyyyyyyy</p>

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Replies (1)
Edgars
Edgars's reply27 Sept 2016, 11:22
Official

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience with Edgars Southgate in regards to your Sim card. We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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