pathetic service

<p>I am horrified with the service and incompetence of the staff at Edgars Ballito.My husband purchased a Guess bag from that store today for my birthday however I was not happy with the workmanship so I took it back to return the bag for another a few hours later and when I went there the price of the exact same bag was R1000 more, the sales consultant said that the codes are incorrect and she can't do anything, so we asked to speak to a manager who was of no assistance at all infact she had no empathy , just said she cannot help , we asked for the store mananger who was had no managerial s****s if you ask me , she was rude and couldn't care less about the situation, rolled her eyes the whole time we discussed the situation at hand ,she told me that the tag could have been put on the bag by anyone and it's my luck that I purchased the bag at that price and she is already taking a loss .who's fault is that the bag was incorrectly priced? Not even did the cashier pick up that the price tag and code was incorrect and to top it all the store manager said that people are making a living from changing the tags on items at store, what the hell,so you are aware this fraulant activity and still you can't help. According to Edgars exchange policy , you can return or exchange the item if you are not intirly happy with the product however I was not able to change the bag due to the incompetence of their staff.</p>