pathetic service
<p>Last year i accepted to recieve airtime from edgars on my prepaid sim card my sim card was quite old and brittle so it broke , when i wanted to cancel it this year it took 3 months finally it got cancelled, sacrificed my breaks for an entire week as when called MTN to do a sim swop cos my sim broke they said they cannot view any info as it belongs to some Blue Label i went to Egars for an entire week to try and sort out this problem, the mnager tried calling the company , however the phone rings close to 30 mins B4 someone actually answes and my problem still not sorted out. im just so sick of this, my sim has been broken and it now has been locked s if it belonged to Blue Label. i am so flabagusted with their service.</p>
We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon. We have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ********** 209/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon. We have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ********** 209/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
thank you for the response,but,its still not good enuf, i need an explanation as to why my pre-paid sim is locked by Blue Label and my service provider which is MTN cannot view my info. I want MTN to have full access to my sim in saying this donot want to have anything to do with Blue Label. i just my sim to go back to being Pre-paid.
thank you for the response,but,its still not good enuf, i need an explanation as to why my pre-paid sim is locked by Blue Label and my service provider which is MTN cannot view my info. I want MTN to have full access to my sim in saying this donot want to have anything to do with Blue Label. i just my sim to go back to being Pre-paid.