Pathetic service
<p>2 weeks ago I bought 2 garments R329 each,and I lost my proof of purchase and today when I returned them the lady at counter told me that they're on special selling for R179 each and she won't give me a refund I must exchange and I refused because I bought them for R329 each,what is this operation ******* customers,all I need is my money. Please help me.</p>
We must apologise for the unpleasant experience in store with regards to our refund and exchange policy.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is a valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
If you don’t not have proof of purchase the store will assist with an exchange for other items or provide you with a gift card to currently system price as stated on the reverse side of all till slips.
Your reference number is ********** 121/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the unpleasant experience in store with regards to our refund and exchange policy.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is a valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
If you don’t not have proof of purchase the store will assist with an exchange for other items or provide you with a gift card to currently system price as stated on the reverse side of all till slips.
Your reference number is ********** 121/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***