Pathetic service

I visited Edgars the Grove on 20 November 2020 to close my account in view of not even bad service, but NO service whatsoever on my requests from Edgars. I was said that I need to phone a number which the sales lady at Edgars gave me and this is a number that does not get answered. I sent an email to numerous e-mail addresses with a request to close my account. Only on the 11th of December I received a statement, showing collection fees! This is after I have tried for MONTHS to get a statement out of them. I have now asked them to reverse the collection fee charges and send me a NIL statement by cob today as I cannot deal with this pathetic service