Pathetic Service

I WANT MY MONEY BACK AND THE PURCHASE CANCELLED!!

On Thursday 20 April 2023 I tried to make a purchase at Edgars Mall of Africa ( for fenty beauty cleaner) the funds went off my card and also the transaction was successful as per PayJustNow app I got the confirmation and the transaction also shows on the app that a purchase was made.

However Edgars Mall of Africa insisted that the transaction was unsuccessful because that what it says on their end; they further went to say that the funds would return back to my bank account after a few minutes but this just as I thought never materialised because how would the funds return back if there’s a confirmation from PayJustNow that they have received the funds? So I would like the funds returned to me please as soon as possible and the transaction must be cancelled to prevent the future two payments from occurring. PayJustNow advised that they cannot assist me but Edgars must contact them to cancel as well as refund. Itumeleng who is an employee at Mall of Africa Edgars said this will be sorted within hours but there wasn’t any truth in this as my money has not been returned and the purchase is still actively on PayJustNow waiting for the 20th May payment… BUT FOR GOODS THAT I WERE NEVER PROVIDED TO ME ??