ZM
Zimasa M
1 reviews | Active since Jul 2019
16 Jul 2019, 10:08
Pathetic Service
I have been calling Edgars for the past 3 weeks to close my account and get a settlement letter, I have been transferred From department to department and even asked to send an email which I never got any response for, I once asked to speak to the manager while on the phone and the agent said the manager is not around. I am just tired and frustrated by your pathetic service!
Helpful (0)
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Replies (2)
Edgars's replyOfficial
16 Jul 2019, 12:44Dear Zimasa
Thank you for making contact with us.
Kindly note that we will escalate your request to our regional credit office for the paid up letter which will be emailed to you .We apologise for the frustrations caused to you .
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Kindly note that we will escalate your request to our regional credit office for the paid up letter which will be emailed to you .We apologise for the frustrations caused to you .
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply16 Jul 2019, 12:44
Official
Dear Zimasa
Thank you for making contact with us.
Kindly note that we will escalate your request to our regional credit office for the paid up letter which will be emailed to you .We apologise for the frustrations caused to you .
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Kindly note that we will escalate your request to our regional credit office for the paid up letter which will be emailed to you .We apologise for the frustrations caused to you .
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
ZM
Zimasa M's updateReviewer Update
16 Jul 2019, 13:06I did receive it, thank you for resolving this matter.
ZM
Zimasa M's update16 Jul 2019, 13:06
Reviewer Update
I did receive it, thank you for resolving this matter.