PATHETIC SERVICE

I have been billed for a cell phone contract on my account and have never received any airtime. I went in four times, spoken to staff, spoken to management, who put me on the phone with the correct people. I have had to wait 2 to 3 weeks each time for them to call me back as they had to 'look into the problem' and have still not received a response. I am listed for this 'bad payment' and am now not getting any extra interest charges but yet I swill 'owe' money. I will be taking this to the Ombudsman now as no satisfactory resolution has been reached in this regard.