PATHETIC SERVICE

I was handed over by Edgar's and made payment arrangement to pay 500 each and every month, Within a few days I paid 4000 and my balance came to 1834.00. The next day I was informed of the same balance when I asked for the payment arrangement agreement. A day later my balance went up to 2297.35. But the day before it was different, I called the call centre and the person placed me on hold for more than 25 min when I requested to management . This is pathetic as I tried to settle my debt and be dent free but you ****** keep on increasing my debt without informing me while I'm making payment arrangements for the amount that was provided to me. Who did you communicate with that my balance will increase in a few days ? how is that even possible when you've made payment arrangements . I spent airtime calling your call centre and I need this amount to be written off and my bureau to be updated. You don't deserve good clients that pay their debt, These people are head office agents but they are not client centric and give bad client service,