Pathetic service

Pathetic service received at edgars Jabulani Mall. I got shirts at Clearwater then decided to return them at Jabulani Mall, i was told they do not have the brand and i should return them to Maponya Mall Edgars. I then requested to speak to the manager (Zakhele). Note name tag was upside down so it could have been a false name. I explained what i was told by the cashier and he just walked away without telling me the verdict after my explanation. Both were unprofessional and they caught feelings, i even told them that i was not fighting with them but i do not understand why should i return the items to Maponya and not process my refund at the store.. I recommend a thorough customer service training at edgars Jabulani "management and stuff". They do not know how to handle arguments stating facts.