Pathetic service

I would give Edgars a zero for customer service. I bought a jacket in cresta that was too big. Tried to change IN rosebank. Impossible because the system is not linked. This after waiting in the que for a while. Staff just stand behind counter talking. Lack of efficiency is evident everywhere and no one seems to want to work. Needless to say a pathetic experience which puts into perspective the lack of popularity of the chain.