1 reviews | Active since Mar 2009
Pathetic service
After years of shopping with Edgars I was highly ****ed to witness the service I received at their mamelodi branch. I think their consultant was tired but that did not give her the right to shout at me and then after making her aware of it she decided to do everything as slow as possible. I eventually met her supervisor and voiced my expirience who asked her to apologize and with a big attitude just said askies\. At the same time another lady on the next till was asking "why service was so pathetic\"" to which she was rep**** it was because of customers. What?????? Is that edgars so busy they don't need the customers. Please work on the attitude of the stuff in that store because I am never going there or maybe into another Edgars store """
It is with great displeasure to hear of the overall shopping experience. We strive for excellent customer service and satisfaction, and when one is not satisfied then that is a concern that needs to be addressed accordingly. Please note we have referred this query to the store manager to address because customers are the life blood of this organisation and it is our daily mandate to serve and satisfy their needs.
The store manager will reprimand the staff member in question and training will be offered so they may be reminded that customers are kings. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall shopping experience. We strive for excellent customer service and satisfaction, and when one is not satisfied then that is a concern that needs to be addressed accordingly. Please note we have referred this query to the store manager to address because customers are the life blood of this organisation and it is our daily mandate to serve and satisfy their needs.
The store manager will reprimand the staff member in question and training will be offered so they may be reminded that customers are kings. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***