Pathetic Service

Reference number ***/GO. Call logged. 27 October. Spoken to more than 6 people. Still query not resolved. Bought goods for r1800 , on the same day my points so called expired. Not once did anyone advise me that points would expire and give me an opportunity to use the points. I am a club member and Edgars adds r44 to my account every month, but they do not have the decency to advise me about important matters. All the call centre staff promise that i will get response by COB every time i call. Even sent emails..still no feedback.