Pathetic service

My son bought a tekkie in Maritzburg Edgars. He lost the receipt, and as he needed another size, we thought we'd do it here but according to the Mafikeng store they can only exchange it not give me a refund as they didnt have the size ,so I called the Liberty Midlands mall and spoke to a guy who was rude and said they can't pick up cash transactions. only accounts and he can't help. I called the call centre and spoke to Sibusiso who told me to call the Maritzburg branch back and he also can't assist. What's the use of such a huge business who can't get you a transaction number? There must be some log of the transaction on their computer.

I'm totally disgusted at their behaviour. They didn't take the time to resolve my issue. Just kept saying they don't make the rules, and sending me in circles.