PATHETIC SERVICE

My husband was offered to open an acc wit Edgars on Friday@Murchison str, ladysmith, his acc was successful & he was told to activate the acc he needs to do a purchase, he was also promised 50% off on his first purchase at any of the stores on the back of the card,he explained to the MANAGER that he will only be able to do his first purchase in Dur to which he was told that is fine, you will stil get 50% of the first purchase.Arrived at Edgars Pavillion & we were told if that's what u were told,that's what wil stand bt unfortunately we did not seem to like anything & left.On Sunday we arrived at the Edgars in gateway,after doing an hour of shopping we get to the till only to be told that there will be no 50% off, they called in a manager KRIBA THAVER,who shud not even be in management level, she could not give me any answers or reassurances, she clearly never heard of ''CUSTOMER IS KING'', she insisted she needs to get a hold of Ladysmith & they don't answer their phones,after 30+ minutes wasted at the counter i was told this wil be resolved on Monday&she will ensure to call, guess what?I had to call her,She stil said she wil call me bk bfore she leaves,its Thurs & no call-PATHETIC