PATHETIC SERVICE

I have recently reached out to edcon regarding my account with them wanting to settle and close. They responded with an email saying I have qualified for a discount and three months installment payment must be made by the end of November. Before the end of November I went back to them asking if I can please get an extension as I had been disappointed with funds or if they could please move it rather for the next three months, I had made one payment already just short of two as the funds I was expecting did not come through. Firstly I have to deal with a new administrator every time I send an email, secondly they responded almost three weeks later saying my email has been escalated and they will revert, they NEVER did! I had to keep coming back with follow up emails because no one is coming back to me. I then asked to have an email address of management and I then all of a sudden get an email back from them stating that management emails cant be given out and they will escalate my mail, I have no idea how many years the escalation takes because no management has come back to me. They also included in their email once you go over that three month period of having to pay the discount is forfeited??? yet I sent them a mail before that period was over?? In the first place I was never advised of this about the discount being forfeited, it was not spelt out to me at all!. EDGARDS gave me an account I was fresh out of high school in university with no job or money, did they even do affordability assessments? now that I am trying to resolve this with the bits of money I get in they give me such pathetic service!!! This is wreck less lending on EDCONS behalf yet I still want to rectify!

All your administrators in accounts are pathetic in service, there's no many hat I have to deal with , with one query yet none of them get back promptly.