PATHETIC SERVICE

The website has been down so long and I wanted to do an online application. I called the new applications department and the call was cut 4 times. Eventually I got through to someone who was unhelpful and told me that I must wait till the website is fixed. I logged a query on their facebook page and was called 2 WEEKS later. I was in a meeting and asked to be called back in 15 min, I was called back a week later. The agent wouldn't identify herself and told me to send my proof of income to an email address nca@edgars (something to that effect ). I advised that I did not do an application as yet, she said its fine, just send the docs. I explained to her that in the past when applying for credit, I would need to furnish my husbands bank statements as well as my own because we have a joint bond however my husband pays for it. With my vehicle finance I had to furnish proof that he paid it and my finance was granted. She said no, that isn't how it works with them, i shouldn' t have gotten a joint bond and she has never heard of a joint bond. I asked her if they have an underwriting department who looks at this type of thing, she said now Edgars does not have an underwriting department and put the phone down. What the Hell???