Pathetic service

My phone was ****** on the 17th of this month. I reported it ****** and took the case number to Edgar's cradlestone mall on the 18th. The lady at the service desk said I needed an affidavit on op if that. On returning with the affidavit...they promised it would be processed and I will receive feedback by that Monday. So I waited the whole week and didn't hear from them or Edgar's. On the 26th I went back to find out what happened because when I do call... I get told to hold on andthats as far as it goes. I don't work near there nor do I stay close by. I think this is very ********* as when I took out the policy Edgar's was quick to add the premium monthly but the type of service you get back is pathetic! No one should use Edgar's mobile insurance as I think it is a money making ****!