Pathetic service.

I closed my account in June of 2022. I specifically told the cashier at Edgar's trade route mall that the account and the cell insurance must be closed as that insurance was for a phone I bought for my mother at Edgar's. My mother passed away Nov 2019. So when I realised that I am still paying I went to close the account and the insurance. Now more than a year later. RCS is calling me, harassing me to make an outstanding payment of more than R700.00. They've never called before to let me know that there is an issue. The first time they called was August 2023. How can it be that I now have gone into so much arrears since June 2022.

When I went to Edgar's to query it, they literally told me that they do not care weather I closed it or not. I MUST pay. I have no other choice. They refused to listen to my side of the story. Why would I need insurance on a phone that is not in use.