Pathetic service

I went through my Edgars statements today and realized that they have been charging me for a Jet club which I had cancelled beginning of last year . I called their head office now I spoke to Sandile who wasnt too much help - the more I kept telling him that I am not sure about the date and the person i spoke to he kept on asking me for the same information, eventually I told him if he cant help me to put me through to his supervisor which never happened instead he now told me he will speak to his supervisor and see what they can do but that he will now cancel the club fee - if you add it together it is more then R300 that I have been charged when I made it clear from the start I do not want this club added on my account.I have lost all trust in Edgars not a month goes by that I not have problems with their service.I called in querying my installment which does not look right and I was simply told that there is additional cost because my acc is over 12 months -Pathetic I tell you --I am not making the same mistake again settling my acc and closing it I want nothing to do with Edgars I will ensure my family shops elsewhere