1 reviews | Active since May 2015
Pathetic Service
On the 01-May-2015 I bought a brand new AGMobile phone at Edgards Active in Mossel Bay. When I went home to use the phone, it had videos and photos of other people and this was a new phone. On the 04-May-2015 i took back to the store and told them this phone has videos and photos of other people and this is suppose to be a new phone. I told the guy I dont want this phone they must give me another one or my money back, the guy that was helping told me its not their problem and they wont give my money nor a new phone they can give me a new sim card. He was very rude to me and ignored me and helped other people, I left the phone and the box in their store, its been 9days now without a phone. I was shocked with the attitude he gave me after spending my hard worked money and being a loyal customer for years to Edgards. <br>
Please not that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have communicated with the Store Manager of Edgars Active Mossel Bay, we have been advised that the error was with the sim card provided by the service provider as WhatsApp is linked to the number enrolled with. This is the reason you were offered a new sim card.
Since the problem was not with the phone but the sim card, a refund cannot be granted as advised in store, as no fault was found on the cellphone as per our terms and conditions. Kindly visit the store and you will be assisted accordingly with a new sim card.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Please not that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have communicated with the Store Manager of Edgars Active Mossel Bay, we have been advised that the error was with the sim card provided by the service provider as WhatsApp is linked to the number enrolled with. This is the reason you were offered a new sim card.
Since the problem was not with the phone but the sim card, a refund cannot be granted as advised in store, as no fault was found on the cellphone as per our terms and conditions. Kindly visit the store and you will be assisted accordingly with a new sim card.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,