1 reviews | Active since Jun 2017
Pathetic Service
<p>I just wonder why Edgars in Somerset Mall still have their doors open when there is no service at all.I went to Edgars after work and there was no long queue there was one person in front of me.There was three cashiers only one was helping the customers so I waited the one cashier told me to go to another counter as there was another cashier there I stand there waited to be assistant to pay and there was this till staff chatting to the floor staff and she was busy arguing about a limit increase on her account and she even turn around and ask me if she doesn't want to sign she must not be force and there went on and I feel disgusted as these two girls where not respecting me as a customer and I just left the goods there because Edgars doesn't need us as customers.I can see why the shop is empty and HM is always full with customers</p>
We have escalated the complaint to the Edgars Somerset Mall management to address as our valued customer is not happy with the poor service that was experienced in store, when staff members were not willing to assist as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Somerset Mall management to address as our valued customer is not happy with the poor service that was experienced in store, when staff members were not willing to assist as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.