Pathetic service

<p>My husband opened an account 9 months ago. The man who helped us asked if we are going to take any insurance and we said no. He also asked whether they should mail or email our monthly statement. We said both because we don't always get the mail in time. We only get to go into town ever couple of months so it is crucial that we received the state on time because going to a Edgars store ever month is impossible for us. </p> <p> </p> <p>For 3 months we didn't get any statement and they started to call my husband. The amount due was very high and the total outstanding balance was more than dubbel than the things we bought. I paid the amount due and as soon as We had the chance we went to the Edgars store in bloemfontein to find out what's going om. They were so unprofessional and useless, after about an hour standing in line and being sent from 1 perso to the next we had to leave with absolutely no answers. I asked 1 of the people we talked to why we don't get the statements he said he don't know but where should it be sent to. We gave him 3 email addresses and 2 cellphone numbers and he said that they would send it to us both.</p> <p>We still didn't get any statements.</p> <p> </p> <p>Few months later I went to Edgars in Kimberly and they had a better idea of what was going on. They told me the amount is so high because my husband was registered for 4 different insurance plans. But they can't help me because the account is in his name. I was so upset because we specifically said no thank you were are not interested in any insurance plans.</p> <p><br />Few months after that when we finally got a chance to go to a Edgars store again we went to the east rand mall Edgars. They said that they would request an immediate reversal on the insurance costs.<br />A month ago we went back to Kimberly's Edgars to find out if they did the reversal. They did but only the actual amount, they didn't reverse the interest of that amount. The interest is SO high, I asked why it's so high and they said it's because we didn't paid ever month (even time we went into store we paid the amount due for that month and the 1 time we got a statement I paid with Internet banking) but the months we didn't go to town we could obviously not pay. I asked them how am I supposed to pay without statements and they only pul up they're shoulders with that typical look of ' it's your own fault don't make it our problem'.</p> <p><br />We will close our account as soon as possible and will never shop at Edgars again.</p>