Pathetic service!

<p>Last week I went to edgars store in tygervalley , All staff at the branch were very helpful and willing to assist however as i explained to them the problem i was having with my account they told me to contact the call centre who would assist me further. I have been paying the edgars club life card for almost 5 years now and the card was never activated so therefore i have been paying out all that extra money for nothing. As i was explaining my problem to the guy over the phone (i can not recall he's name) what the problem was , he only had one thing to say and that was that he will activate the card , as i explained to him that is not the main reason here , i would like to know what has happened to all the money i have paid for a card that has not been activated , He had very bad remarks towards me and then continued to hang the phone up in my ear as i was speaking to him , I asked one of your staff members for the head office number as i would like to take this matter further and i was told there is no such number i can contact , i was told the only assistance i can get is for the call centre , As i was not getting anywhere at all with this matter i just cancelled the card and left before i got more upset , I would like to know what has happened to all that money if i was clearly not paying for a card that was given to me when i took my account out with you guys and was told that it was activated , It was recently i went out and tried to use the club life card where i found that it was not activated , I mean you guys could pick up on your system that the card was not activated but still continued to charge me for such a long time!! I would like to know what is going to be done about this matter...</p>