1 reviews | Active since Feb 2017
Pathetic Service
<p>I ordered kids clothing for delivery prior to Christmas, the delivery was late and I returned the goods, this all happened on the 28th December 2016.</p> <p> </p> <p>From December up until now I am still fighting with Edgars to refund my monies, been sent from one manager to the next at customer services, I have given refrence numbers and my card number 100 times and still no refund. The matter gets escalated but even then the manager involved cannot assist me and mentions that the customer service agents should have asked me my bank details.</p> <p> </p> <p>Please help me get my money back, no feedback, no update nothing...I am so sorry that I even thought that Edgars was a good place to spend my money.</p>
We sincerely apologize for the inconvenience caused n by the matter. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund that you are tracking and has been tracking since last year, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused n by the matter. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund that you are tracking and has been tracking since last year, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.