Pathetic Service

<p>I purchase jeans on Edgars online last friday, they delivered on tuesday, however the price attached to the jeans and the price deducted from my accounts difer. The jeans I ordered were R249.99 and those delivered are R 199.99. The Sku numbers differ from delivered jeans to the ordered jeans as well. I called in to report this and ask how to resolve this as in the box for delivery, I do not have my reciept, I have another presons reciept. I was given a reference number. I decided to also send an email and attach pictures of the tags and screen shots of my online pruchase and email as well to make sure edgars has all they need to resolve this.On wednesday I recieved a call from Lorato Kgolobe. She had my email infront of her, asked me to explain it all again. Which I did. she said she would call me back shortly to let me know when the driver would collect the jeans, that didnt happen, instead she emailed me : " Ref Nr ********** 99.</p> <p>Hi Diane</p> <p> </p> <p>As per our telephone conversation please provide us with the whole information so that I can send it to the store to fix this matter."</p> <p> </p> <p>That was not our telephonic discussion. However I again then had to explain.</p> <p>"Good evening</p> <p> </p> <p>I called today and lodged a query/ complaint. I was assured someone would contact me today still to discuss this. As yet no one has bothered. My reference number is ********** 482G0.</p> <p> I would like to know how I ordered 3 pairs of medium rise black bootleg jeans size 14. SKU NUMBER C ********** 5. R249 A PAIR. Also shown below. Deducted from my u count account. They were delivered this morning. 3 pairs of medium rise bootleg jeans size 14. R 199 a pair. SKU NUMBER ********** 0.</p> <p>Pictures of the order and the delivery attached. The price is clearly different as well as the jeans being clearly different. Also the slip provided in the box is for a Mr Kevin Daniels. His order is for 2 JX premium Checked Slim Fit Shirts in XL. Also pic attached. My slip is more than likely in his box."</p> <p> </p> <p>She than called and assured me I would recieve feedback before close of business that day.</p> <p> </p> <p>No feedback provided. That evening ( Wednesday) I sent her an email asking where the feedback is that she had promised by end of business? No response thursday morning. I then decided to call her office number. She than told me she had no feed back to give me. I asked why she had not than rep**** to tell me that when I emailed asking for feedback instead of ignoring me and she had no answer. I later then recieved this as an email response :</p> <p>"Good day</p> <p> </p> <p>Please see the feedback from the store below.</p> <p> </p> <p>The SKU sent is correct and matches the site, only the price is the issue"</p> <p> </p> <p>That is the beginning to end of her email response. Does that really provide me feedback or resolution? NO. I then responded asking for contact details of a manager at online so I can resolve this myself as I don't know whether to wash these jeans to use or to put them in the box for collection. IGNORED AGAIN.I then lodged another complaint on the telephone line. Again assured I would have feedback by end of business yesterday. NOTHING. I have emailed her again this morning asking for the contact details. AGAIN IGNORED.</p> <p> </p> <p>If pathetic customer service had a face, it would be edgars!!!!</p> <p> </p> <p> </p> <p> </p>