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ettiene O
1 reviews | Active since Feb 2012
10 Mar 2015, 11:07
Pathetic service
I have ordered shoes from you guys and then i waited over a month for it! When i went into the store to find out, they told me the shoes has been taken out of storage and i didnt get any email or sms. I re ordered them and over 2weeks later it still hasnt arrived but Edcom customer service sais its been delivered but when i phoned the store its not there! Really does not look like anyone there knows what they doing.
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Replies (1)
Edgars's replyOfficial
11 Mar 2015, 13:58Hello etta21,
Our attempt to contact you at 01:50 PM was unsuccessful.
Kindly note we have referred this matter to our fashion hotline department for intervention as you didn't stipulate the brand of the shoes. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Please find your reference number ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 01:50 PM was unsuccessful.
Kindly note we have referred this matter to our fashion hotline department for intervention as you didn't stipulate the brand of the shoes. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Please find your reference number ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply11 Mar 2015, 13:58
Official
Hello etta21,
Our attempt to contact you at 01:50 PM was unsuccessful.
Kindly note we have referred this matter to our fashion hotline department for intervention as you didn't stipulate the brand of the shoes. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Please find your reference number ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 01:50 PM was unsuccessful.
Kindly note we have referred this matter to our fashion hotline department for intervention as you didn't stipulate the brand of the shoes. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Please find your reference number ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,