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riccardo J
1 reviews | Active since Dec 2011
02 Mar 2015, 14:32
Pathetic Service
I went to your Edgards store to pay today....i waited quite a while only to be told by Rose Lee i could not make a payment with an id at her terminal.... This is pathetic service dont you guys assist your customers to the best of your ability....i work for the Foschini Group Forensics Division and i we dont offer such pathetic service to our clients....Now becase of her not wanting to accept my payment with an id i am forced to pay late....i am going to pay up this balance and close this account....Your service is disgusting iu wont do buisness with you again
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Replies (1)
Edgars's replyOfficial
03 Mar 2015, 15:04Hello ricardoj001,
We tried contacting you but the number does not exist.
Kindly forward us the gift card number, the date on the letter and the account details so we may forward them to the gift card department. We apologise for the overall experience, we can understand the frustration and the discomfort caused with regards to your gift card but we assure you once we receive the details then the gift card department will gladly assist you.
Please forward us the gift card details at *** or contact us on the below number
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team,
***
We tried contacting you but the number does not exist.
Kindly forward us the gift card number, the date on the letter and the account details so we may forward them to the gift card department. We apologise for the overall experience, we can understand the frustration and the discomfort caused with regards to your gift card but we assure you once we receive the details then the gift card department will gladly assist you.
Please forward us the gift card details at *** or contact us on the below number
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team,
***
Edgars's reply03 Mar 2015, 15:04
Official
Hello ricardoj001,
We tried contacting you but the number does not exist.
Kindly forward us the gift card number, the date on the letter and the account details so we may forward them to the gift card department. We apologise for the overall experience, we can understand the frustration and the discomfort caused with regards to your gift card but we assure you once we receive the details then the gift card department will gladly assist you.
Please forward us the gift card details at *** or contact us on the below number
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team,
***
We tried contacting you but the number does not exist.
Kindly forward us the gift card number, the date on the letter and the account details so we may forward them to the gift card department. We apologise for the overall experience, we can understand the frustration and the discomfort caused with regards to your gift card but we assure you once we receive the details then the gift card department will gladly assist you.
Please forward us the gift card details at *** or contact us on the below number
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team,
***