Pathetic Service

I bought a cellphone from Edgars The Glen at the end of November 2014. exactly a month after using it, the phone goes dead and refuses to switch on. I took the phone back to Edgars on the 5th Jan 2015. The consultant says it might be the batter y and then says that they will have to send the phone for repairs. she then gies me back the battery and back cover. So i asked her if the battery is the problem should she not take it to confirm. She then reluctantly takes the battery. I went back 2 weeks later to check if the phone had returned or if there was any feedback. Another consultant said no and i must come the following week. i went in again and i was again told that there is no feedback. So i explained to the Cell phone consultant (dumisani) and the cell phone counter manager that i will relocating to CT at the end of the month and if the phone can be prioritzed. Since then i have been given the same story over and over by each consultant. Today i spoke to another consultant who then **** that she spoke to previous consultant and said that they will ship the phone to CT. I asked the manager if the phone cannot be fixed in time to give another unit or refund me.