Pathetic service

My worst experience ever with Edgars online shopping. I placed an order on the 1st of May and another one 4th of May. I only received one of the orders today only after fighting with a lot of people in their call canter and I was already asking for my money back. They have promised to call me back but not even one manager has bothered to call me and explain instead they shipped my kids clothes and most of the clothes are not even there. I am now struggling to get my second order. Have to call them and they make me wait for about 15min and then tell me the manager will call me which they never do. I just wanted my money back so I could go to another shop to buy. Now I am waiting for my refund and it’s been a week no one can tell me what is going on with either my last order or my refund. I am so disappointed with Edgars. I have written so many emails and no one bothered to reply. I am so frustrated and I’m never buying at that shop again.