SvdW
Stefan van der Watt

1 reviews | Active since Aug 2012

28 Jan 2015, 12:44

Pathetic Reliability and Support!

Edgars/Edcon provides the worst customer support I have even experienced and they are not reliable at all and their *********** staff makes it worse.<br> <br> For 6 months the debit order settling my monthly installment was working fine, now for the last three months I had to settle the amount by going in and swiping my card. Each time I did this I asked them why the debit order is not working, I get referred to the \accounts"department who are always either not there"

0
Replies (1)
Edgars
Edgars's reply29 Jan 2015, 10:47
Official
Hello stefanvdwatt,

We must apologise for the frustration and inconvenience caused regarding your debit order. I assure you we have raised this matter with our accounts management team to investigate on your account and revert with feedback soonest.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,