SvdW
Stefan van der Watt
1 reviews | Active since Aug 2012
28 Jan 2015, 12:44
Pathetic Reliability and Support!
Edgars/Edcon provides the worst customer support I have even experienced and they are not reliable at all and their *********** staff makes it worse.<br> <br> For 6 months the debit order settling my monthly installment was working fine, now for the last three months I had to settle the amount by going in and swiping my card. Each time I did this I asked them why the debit order is not working, I get referred to the \accounts"department who are always either not there"
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Replies (1)Edgars's replyOfficial
29 Jan 2015, 10:47Hello stefanvdwatt,
We must apologise for the frustration and inconvenience caused regarding your debit order. I assure you we have raised this matter with our accounts management team to investigate on your account and revert with feedback soonest.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the frustration and inconvenience caused regarding your debit order. I assure you we have raised this matter with our accounts management team to investigate on your account and revert with feedback soonest.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply29 Jan 2015, 10:47
Official
Hello stefanvdwatt,
We must apologise for the frustration and inconvenience caused regarding your debit order. I assure you we have raised this matter with our accounts management team to investigate on your account and revert with feedback soonest.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the frustration and inconvenience caused regarding your debit order. I assure you we have raised this matter with our accounts management team to investigate on your account and revert with feedback soonest.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
