Pathetic or rather non-existent customer service

After contacting the customer service number ***) together with two other telephone numbers *** & ***) I have never in all my years of having an Edgars account had such pathetic service. Being told to phone one number then another only to find that I am either cut off or being put directly through to ‘rate this call’ not to mention the amount of times I had to go through the verification process. This is my Edgars account which I app**** for – why do I have to be sent from pillar to post to have a simple request carried out that I never asked for in the first place. I again contacted the customer service number and insisted that the consultant assist me as this is an Edgars account matter and that I would not be contacting anyone else – she had spoken to her Team Leader/Manager on duty and they said that they would forward an e-mail to the department that deals with this issue to contact me. Well to no surprise – I have not received a phone call as yet. I even forwarded an e-mail to edg******* last week, no surprise here either I have had no response. Why should it be so difficult to get something done. I never signed up nor agreed to this club life fee and who is given the right just to instate such fees without the account holders permission. Pathetic! I cannot wait to close my account soon and never have to deal with them again. I'd rather take my purchases to other stores.