Pathetic online shopping experience

To whom it may concern

I am a frequent Edgars customer as I have two children and I love shopping for them at your stores. I recently tried purchasing online and I had the most terrible experience ever. I am a frequent online shopper and I have always experience excellent service from other retailers. I was most disgusted with your poor service.

I firstly had to sit whole day just getting into my cart to pay for my items and only by the evening after pressing the cart icon probably a millions times I finally got in to pay. With such relief that all my items were still there I paid and waited for my email to say when my items will be arriving. I did not get any emails. On Wednesday the 6th of June to my surprise and relief, my things arrived. I was so excited. While unpacking I found that the pants of my pyjama set was missing so I called your call line. I spoke to Joseph who said that online management would call me within 24 hours. Nobody called so I called on Friday again and Linda escalated my query with online management. Eventually they called and told me that there was a mistake and that I would either have to return the pyjama top or buy the pants. At that point I was extremely upset because it clearly stated pyjama set and I bought and paid for it. If I had bought it in your store you wouldn't call me back to say you made a mistake I must bring your items back. And to top it all... for my convenience I decided to go online but it was more of an inconvenience than anything else! Now I still need to go into your store and give the pyjama top back with a heavy heart because I really really liked it. And I paid a delivery fee and now have to waste petrol to visit a store. More expense. I am utterly and totally disgusted and so put off from ever purchasing at your store again.

S. Osman