Pathetic online service from Edgars

I have made an online order 4 April. Evers incentives the status just shows "transaction processing". I have sent multiple emails requesting assistance. All reply I get is that the enquiry is escalated. I have phoned as well to find out what the problem is. No one can help me!!!! To weeks to process an online order (which is supposed to be linked to 4-6 days for delivery) is absolutely rediculous!!!!