Pathetic online service
<p>I have ordered items on 22 July 2017. I have not recieved any feedback regarding this matter. Yesterday I got an inbox that someone will get incontact with me and nothing is happening. I ordered something 2 days ago and its ready for collection. Turnaround time for online shopping is 5 working days. I have been waiting forever. Am I ever going to get the items I ordered on the 22July 2017. </p> <p> </p> <p>This is so unprofessional that i have to keep asking if I will get my items. Poor Customer service from Edgars online shopping its actually pathetic. </p> <p> </p> <p> </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.