Pathetic Online service

<p>I have no words for Edgars.</p> <p>This is the second time I am experiencing unprofessional behaviour from the Online Team at Edgars and also, reporting them on Hello Peter. Yet sadly doing this does nothing to improve the terrible way in which they deal with their customers. Nor does it resolve my query. I ordered items online on the 23 May, my account was immediately debited and to date, my order was not delivered. I sent a follow up email on 29 May & received a call advising that my items where dispatched and I'd be receiving them soon. </p> <p>I sent another follow up email on 1 June after not receiving anything & was told my query has been escalated to the online team & that I would be contacted by end of business. I was not contacted. I emailed again this morning, 2 June advising that my account has now been debited with the order I placed & I am now liable for that instalment at month end, but have not received my order. </p> <p>The ridiculous 1 line emailed response that I received was to call the accounts department on ********** . Really?? Is this how Edgars treat their loyal customers? </p> <p>Its pathetic and shocking how consultants behind the scenes can be so flippant and disregard a customers query as mine was. </p> <p>I still don't have an answer as to where my order is. </p> <p> </p> <p>Does Edgars not believe in Customer Satisfaction anymore? Do they allow this kind of rude behaviour from their staff? </p>