RJVV
RAMONA JANSEN VAN VUUREN
1 reviews | Active since Sept 2015
12 Sept 2015, 14:25
PATHETIC, ***********, TIME-WASTING STAFF & INCORP
EDGARS CLUB CARD - USELESS!!!!!<br> I was offered an account at Edgars which was granted. We were eager to get a Edgars Club Card to be able to use the Edgars discount benefit at Ster-Kinekor (SK). At the Baywest branch on 05/09 the store had no supply of the club cards, we then needed to travel all the way to Walmer Park branch to apply. We specifically asked for movie benefit! The lady phoned someone, app****, then told us the card is activated and will take 48hrs before it can be used. On the 7th at SK on my anniversary, trying 20mins to use the benefit the benefit was not allowed due to \member not allowed". I went to edgars told them the situation"
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Edgars's replyOfficial
14 Sept 2015, 16:26Hello rjvv2309,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We would like to confirm that indeed the correct club membership has been activated on 11/09/2015 and since it was Friday the agents should have advised that you have to wait until to day (14/09/2015) to see if the club card has updated on all the databases of out third party partners and this include the Ster-Kinekor services.
The matter has been raised with the club department as customers should always be provided with correct information at all times.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We would like to confirm that indeed the correct club membership has been activated on 11/09/2015 and since it was Friday the agents should have advised that you have to wait until to day (14/09/2015) to see if the club card has updated on all the databases of out third party partners and this include the Ster-Kinekor services.
The matter has been raised with the club department as customers should always be provided with correct information at all times.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Edgars's reply14 Sept 2015, 16:26
Official
Hello rjvv2309,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We would like to confirm that indeed the correct club membership has been activated on 11/09/2015 and since it was Friday the agents should have advised that you have to wait until to day (14/09/2015) to see if the club card has updated on all the databases of out third party partners and this include the Ster-Kinekor services.
The matter has been raised with the club department as customers should always be provided with correct information at all times.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We would like to confirm that indeed the correct club membership has been activated on 11/09/2015 and since it was Friday the agents should have advised that you have to wait until to day (14/09/2015) to see if the club card has updated on all the databases of out third party partners and this include the Ster-Kinekor services.
The matter has been raised with the club department as customers should always be provided with correct information at all times.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***