Pathetic ***** department

My identity was ****** and a ********** account opened in my name at Edgars (and Truworths).

I lodged all the required documents at Edgars Eikestad (Stellenbosch) on 8 January 2018. I have heard nothing from them since.

I sent an email on 29 May 2018 I sent an email to inquire as to the progress on the investigation. By this time Truworths had already contacted me and sent me a letter of clearance - removing expenses made under my name and clearing the credit record entries.

It is very clear that the person responded did not even read the email (EdconCeoDesk: ********** , Reference number : ********** 2998/GO), as they merely instructed me to do what I already had done: go to the store and hand in the required documents. I rep**** to this email but got no response.

There standard customer care number ( ********** 357) does not answer, and the ***** line ( ********** 357) is permanently busy.

Even the possibility that someone can open an account with any ID documents (which I have never lost) is ludicrous. I suggest everyone get a preemptive stop on their identities to prevent Edgars from opening an account in your name. Your credit rating will be ruined and they won't do a thing to help.