1 reviews | Active since Mar 2017
Pathetic First Aid Assistance at Edgar's Pavilion Mac Counter
<p>On 04/03/17 at app 1-2 pm I was at Mac counter purchasing make up as I was moving in between the make up counter a piece of the display glass shelf fell on my leg from the second counter , causing deep lacerations to the back of my knee , side of my leg and back of my foot. Due to the severity of the injury it began to bleed thus causing me to have a black out n dizzy spells. I am disgusted that no one from management came to attend to me and the guy that assisted with first was the security and put deep heat on my bleeding wound. The was no proper first aid material . I am applolled due to the lack of concern of management at Pavilion Edgar's Store as well as non of the employees could effectively assist with first aid emergencies. Further to this I had my 4 year old son with me and I had to drive home with my leg no one even cared to take my number to see if I arrived safe n was okay . Please note due to this happening to me I was still loyal to Edgar's Mac and made a purchase before leaving the store . I will be taking further action. </p>
We have escalated the complaint to the Edgars West street management to address as our valued customer is not happy that the store staff members were unhelpful when you were injured in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars West street management to address as our valued customer is not happy that the store staff members were unhelpful when you were injured in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.