Pathetic experience with their service provider

I purchased electricity on my account for R100 and when I didn’t receive the token I purchased again for another R100 given that I was desperately in need of electricity that time. Both tokens were not received. I called blu label and they had an excuse and eventually sent an invalid token which they claimed was for R100. I contacted edgars and they confirmed seeing the transaction which was billed on my account. The lady tried assisting me by conference call with blu label but the lady from blu label was rude to even the edgars employee which ended up not being assisted. This was almost 2 years ago, and I ended up paying for something I didn’t receive.