Pathetic Edgars Account Services.

Non existent service from account inquiries. My account was paid up in late 2018 and upon making a purchase in July 2019, I paid the first installment. This payment has gone missing and I sent an e-mail along with proof of payment to ***. They promise to reply within 48 hours. They did, by getting their debt collection company to demand payment! How do I pay now? I am generally too disabled to get to the store and pay over the counter so EFT is my only option. Where has my money gone? I cannot pay again until I know that my account is being handled correctly. Beware! Do not purchase from Edgars! From the number of shoppers you see at their Vaal Mall store augers that they shall file for bankruptcy.